FAQs – Jet&Bo


What payment types do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners, JCB, Paypal, Shop Pay, Apple Pay (on mobile only), Amazon Payments and Installments by Afterpay.  Choose the option that is most convenient for you. 

Your details are securely encrypted during the payment process.  Your payment information is only used for the transaction in question.

What is Installments by Afterpay?

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest or additional fees.  Please read our Afterpay FAQs

What are my shipping options?

US Orders
We offer standard and priority shipping via USPS and UPS. Standard shipping takes up to 7 business days, priority shipping takes 1-4 business days.

International Orders
We offer international shipping via UPS and DHL. Delivery times are shown at check out.

Order processing on US and International orders takes up to 48 hours.


What does shipping cost?

Standard shipping is offered free within the US. The option to pay for priority shipping is available at checkout.

International shipping outside the US is calculated at checkout and is based on the shipping address and weight of the order. The cost of any import duties and taxes are shown at checkout and included in the shipping cost.


Do you ship outside the US?

Yes!  We ship worldwide.


Where are your products made?

Our products are made in the US and China and all of our cashmere products are made from Mongolian cashmere.


Where are you located?

Our company is located in Union City, New Jersey and all our products ship from the US.


What is your return policy?

If you decide you do not want to keep your purchase, you can return your item(s) within 30 days of purchase.  Please note you are required to pay the return shipping and this cost is non-refundable. 

In order to qualify for a refund, items must be unused with all labels in-tact and in the original packaging.  We have the right to deny returns that do not comply with our return policy. 

All refunds will be processed within 5 business days of receiving the returned item.

Our full returns policy can be read here


Is my product covered under a warranty?

We provide a 1 year limited warranty on all our products effective from the date of purchase.  This warranty applies to manufacturing defects and does not cover any damage caused by misuse, neglect, accidents or normal wear and tear. 

Proof of purchase is required.


How do I apply a discount code?

The discount code is applied at checkout.

On a desktop or laptop computer the box to enter the discount code is located on the right-hand side of the page, after you click the checkout button.  Enter your code in the box that says ‘Discount’ and click the ‘Apply’ button.

On mobile devices, the box to enter the discount code is not automatically visible.  After you hit the checkout button, the next page will start with an order summary.  Click the downward facing arrow next to the words ‘Show order summary’ and it will expand.  Enter your code in the box that says ‘Discount’ and click the black arrow button.

Only one discount code can be used per purchase.  Discount codes cannot be combined.


Do you provide a discount for bulk purchases?

Yes, if you are ordering more than 20 units of a single item we are happy to discuss a volume discount.

Contact us here to discuss volume discounts.


How do I care for my cashmere items?

Dry cleaning is recommended; however you may also hand wash in cold water.  Read our blog post here for detailed care instructions.


Where do I find the folding instructions for the ‘Better Dressed Than The Rest’ travel garment folder?

You can view this video for recommended folding instructions for different types of clothing.  Of course, you may find an alternative way that works just as well!


How do I keep up to date with new product releases and sales?

Join our email list below and connect with us on Facebook and Instagram


How do I get in touch with you?

Click here to email or call (347) 560-1344 Monday through Friday from 10am to 5pm EST.