Afterpay FAQs – Jet&Bo

Afterpay FAQs


What is Installments by Afterpay?

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest or additional fees. You can apply during the checkout process and receive an instant decision. To apply for Installments by Afterpay you need to be over 18 years, have a U.S. credit or debit card with a U.S. billing address and phone number.  Please note Afterpay may charge late fees if the payment installments are not paid on time.

How do I use Installments by Afterpay?

Simply shop online at www.jetandbo.com and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount of $35 applies and you must meet additional eligibility requirements to qualify.

Can I use Installments by Afterpay if I’m an international customer?

Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method.  If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.  You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply.  Click here for complete terms.

When will my items be delivered if I use Installments by Afterpay?

Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online.

How do I return or exchange an item purchased using Installments by Afterpay?

If you have changed your mind, you can return your Afterpay purchase by mail for a refund.  Please check that your return or exchange meets our Return policy.  Afterpay will be notified of your return and will process the appropriate refunds.  Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com  for a comprehensive list of FAQs.
If you have any questions about your Afterpay account, please contact Afterpay directly via web form at help.afterpay.com/hc/en-us